FAQ's
We look forward to hearing from you! For your convenience here are some answers to some Frequently Asked Questions
My Account
Why should I register for an account?
Registering for an account is a great way to keep up with your purchases and it also allows Posh Peyton to communicate with you when we launch inventory sales, offer product discounts and roll out new item campaigns. Not to mention when you log into your account, your personal details are already stored so that you don't have to enter them again when placing a new order.
How do I register for an account?
It's simple and easy! Click on the register link, enter your personal information and click submit.
I registered for an account, but I forgot my password, how do I get my password?
If you forgot your Posh Peyton account password no worries, just simply click the forgot my password link and enter your email address into the reset password box and click submit. An email will be sent to your inbox with instructions on how to reset your password.
Ordering Online
I'm in love with an item that is out of stock, what can I do?
We understand how frustrating it is when you have your heart set on a particular item and when you go to purchase it you are informed that the item is out of stock. Unfortunately fashion moves at a fast pace at Posh Peyton and our most popular products do sell out very quickly. If your item appears to be only OUT OF STOCK and NOT discontinued, no worries because your item will be back in stock soon.
An item I liked is discontinued, what does that mean?
In some cases items will be discontinued due in part to their low sale valuation, but don't worry we have posh new items on the way.
I need to cancel or change something on my order, how can I do that?
If you need to change or cancel your order, please contact us at customerservice@poshpeyton.com immediately. We generally process orders within 24 hours, and once we have processed your order, we will be unable to make any changes.
I just placed an order, can I add another item?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us at customerservice@poshpeyton.com immediately.
I'm unsure about a size or I have a fit question, how do I find this information?
Please see our size chart for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please contact us at customerservice@poshpeyton.com.
How quickly will my order be processed?
All orders are processed within 24 hours of payment verification. Please note that on occasions, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered at the time of purchase. If for some reason, you did not receive an email, please check your spam mail or contact us for a duplicate copy.
I'm having trouble placing an order online, what do I do?
We apologize for any technical difficulties you may be experiencing with our website, please contact us via email at customerservice@poshpeyton.com.
Can I track my order?
You surely can track your order. As soon as your order is processed, you will receive a shipping email confirmation to the email address you entered at the time of purchase. This shipping confirmation will contain your: order number, item details, tracking number, shipping date, shipping method, shipping carrier and shipping address.
Shipping
When will my order be shipped?
Most orders will ship within 24-48 hours of purchase & payment verification. Shipping times may vary due to product availability.
Do you ship to Canada?
We most certainly do ship to Canada, but shipping costs may differ. All packages entering Canada are subject to inspection by Customs. Posh Peyton is not responsible for any delays in delivery, or any added taxes or duties deemed payable by Customs.
Do you ship internationally?
We most certainly do ship internationally, however shipping costs may differ. Posh Peyton is not responsible for any delays in delivery, or any added taxes or duties deemed payable by Customs.
Tax & Duties?
For international orders, all applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of customs agents to release your package. Note, in rare occasions do customs agents delay delivery of some packages.
My shipment is missing?
Please contact us at customerservice@poshpeyton.com to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at PoshPeyton.com is nothing short of amazing, and we will do everything we can to remedy the situation as soon as possible.
I didn't receive all the items I purchased?
It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment.
My package and its contents arrived damaged?
If your order was damaged in-transit please contact us at customerservice@poshpeyton.com. We apologize for any inconvenience this may have caused. We want to ensure that your experience at PoshPeyton.com is nothing short of amazing, and we will do everything we can to remedy the situation as soon as possible.
Payment
What types of payment do you accept?
We accept Visa, Master Card, American Express, Discover, PayPal & Posh Peyton Giftcards. We do not accept personal checks, travelers cheques, or money orders as payment.
When will my card be charged?
We will charge your card on the date your order is set to process. In the event your credit card or debit card is declined when we process your charge, we will NOT continue to attempt to process your charge again.
Returns & Exchanges
Can I return or exchange my order?
You surely can! Check out our exchange and return policy for more information.
How do I schedule an exchange?
It's simple, email us and we'll get you started. We hope you love our products as much as we do, but if not, we'll take care of it. If you would like to schedule an exchange, please email us at customerservice@poshpeyton.com WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE. Please note that the customer is fully responsible for any return shipping to Posh Peyton. Once the items have been received and inspected into our facility, we will ship your new item(s) out to you.
How do I schedule a return?
It's simple, email us and we'll get you started. We hope you love our products as much as we do, but if not, we'll take care of it. If you would like to schedule a return, please email us at customerservice@poshpeyton.com WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE. Please note that the customer is fully responsible for any return shipping to Posh Peyton. Once the items have been received and inspected into our facility, we will issue a refund in the full amount of your original payment method.
How long will my exchange or return take?
Exchange & return ground shipping can take up to 7 business days, depending on the shipping distance. After we receive your return at the warehouse, please allow up to 7 business days: for the return to be posted to your original method of payment (or) for your exchange to be processed and re-shipped.
What if my items are defective or damaged?
We will happily replace items if they are defective or damaged. Just email us at customerservice@poshpeyton.com to arrange an exchange or return WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE.
Feedback
My Posh Peyton Experience!
We love to hear your feedback both good & bad. So let us know how we're doing. Simply email us at hello@poshpeyton.com with 'Feedback' in the subject line.
Collaborations
Partnering With Posh Peyton
If you're a retailer, small business owner, shop owner, blogger, stylist, magazine, photographer or just an awesome person, we would love to partner with you! Give us a holler at hello@poshpeyton.com with "Collaboration" in the subject line.
Press
For interviews, releases, photos and more contact us at hello@poshpeyton.com with 'Press' in the subject line.
Miscellaneous
Do You Wholesale Any of Your Products?
At this time we do not wholesale any of our products, however we would love to wholesale to you when we decide to offer that option. Please email us at hello@poshpeyton.com with 'Wholesale Inquiry' in the subject line. We'll keep your email on file and let you know the second that we're ready to!